Online Shopping Australia

Crazy4Auction encourages all buyers to pay their purchases with Paypal to secure your purchases. Paypal is one of the most secure ways to get paid online, but sometimes issues with transactions arise.

How do I qualify for Buyer Protection?
• Claims made must be for physical goods that can be sent in the post
• Purchase was made with PayPal as a payment method
• Full price of item was paid in one single amount via PayPal
• Your PayPal account must be in "good standing"

What's not covered?
• All vehicles
• Intangibles
• Licenses and access to digital content
• Airline flight tickets
• Real estate
• Businesses for sale
• Prohibited items on the "PayPal Acceptable Use Policy"
Buyer initiated disputes and chargeback
If a buyer contacts you about a transaction issue: Try to resolve the problems, often it is just a miscommunication or misunderstanding problem.
• If the issue remains unresolved and the buyer opens a dispute against you: PayPal will notify you of the transaction issue.

If you run into a problem with your purchase, here's what you should do:

Step 1: Go to email to our dispute@crazy4auction.com.au and open a dispute. (Note: Your dispute must be raised within 45 days of the payment date).
Step 2: Communicate directly with the seller and try to resolve the dispute amicably. If you're not satisfied with the seller's response, you can escalate the dispute into a claim. (Note: Your claim must be filed within 20 days of raising the dispute).
Step 3: Paypal will review the claim, and if they decide in your favor, Paypal will refund the full value of your payment, including original postage costs*.

Tip: If your purchase was made from a seller outside of your country, it may take longer for your item to arrive. Before you file a dispute or a claim, make sure you've left adequate time for delivery which could take several weeks, depending on where the seller is located.

What should you do if buyer Doesn’t Pay
If you do not receive payment after 5 days for an item you have sold, we are here to help with the guidelines and tool for the resolution.

What you should do?

Talk to the buyer
Most problems can be resolved by communicating directly with your buyer. If a couple of days have passed since a buyer won your item, and you still haven’t been paid, contact your buyer and find out whether he or she plans to pay or has attempted to pay for the item. If the buyer has attempted to pay, try to trace the payment through PayPal or the buyer’s other payment method.
Work it out in our Seller Dispute Centre
If you can't work things out directly with the buyer, you can open an unpaid item case in by sending an email to dispute@crazy4auction.com.au
Timing is important
Be aware of the timing for resolving your case, because there are windows for when you can open and close the case and be credited for certain fees.
• You can open an unpaid item case in the as early as 5 days after the sale and up until 28 days after the sale if you don't receive payment from the buyer.
• The buyer has up to 4 days send payment after the case is opened. During this time the buyer can also contact you to request a payment extension or another arrangement. You are not oblige to agree to the arrangements.
• You need to close the case within 30 days of the sale date. On the 31th day after the item has ended, if you haven't closed the case, we automatically closes it and you do not receive a final value fee credit. Your trading partner won't automatically receive an unpaid item on their account.
• Once the case is closed by you or Crazy4auction will not reopen the dispute case.
Opening a case
Timeline: 5 to 30 days after the sale
a. Send a email to dispute@crazy4auction.com.au specifying your dispute, item sold, buyer id and sold date.
b. Select I haven't received my payment yet, and then click Continue.
We contact the buyer to request payment
Timeline:
• We contact the buyer immediately after you open the case.
• The buyer has 4 days from the time you opened the case to pay.
If the buyer doesn't pay within 4 days, you can close the case and an unpaid item may be recorded on the buyer's account. If the buyer has contacted you and you've agreed to extend the payment deadline, you can wait up to 30 days after the item ended to close the case.
Close the case
Timeline: As soon as 4 days and up to 30 days from the date of purchase.
• If you close the case or the case expires (31 days after it is opened) you won't be able to reopen it or open another case for this purchase.
• When a case is closed automatically, the buyer won't automatically receive an unpaid item recorded on their account.
• You can close the case if the buyer doesn't send payment within 4 days. To close the case:
1. Kindly email to dispute@crazy4auction.com.au if you have settled the issue with the buyer and instruct us to close the case.

If your problem isn't resolved
• If the buyer didn't pay, you may be credited for the commission charge to your account.
• You can extend a Second Chance Offer to another bidder.
• You can relist the item (and you may be credited for the insertion fee as well as the final value fee).
• When you close the case, our Trust and Safety team is automatically alerted. Actions may include recording unpaid items on the buyer's account, which can lead to restriction or suspension of that buyer's account.
• The buyer can appeal the unpaid item.

If you suspect fraud, report the buyer.
If you think your buyer bought or tried to buy an item fraudulently, read the fraud information on the Avoiding payment problems page and report the buyer. We don’t provide mediation, collect payment, or otherwise force a member to complete a transaction. We will, however, review reports of attempts to purchase items using fraudulent funds and take appropriate action in accordance with our rules and policies.
You can also:
• Contact local law enforcement in your area, as well as the buyer's area. We’ll cooperate with any investigation after you've closed a case in the Seller Dispute Centre.
• File a complaint with the Internet Crime Complaint Centre.